Reference

How We Handle Your Account Data

When you open a wagerus account, this policy tells you exactly what we collect, why we need it, and how you get it corrected or deleted.

What we collect and whyCookie settings you controlRequest a copy of your dataCorrect or delete your details
wagerus How We Handle Your Account Data
DATA AND SECURITY

Cookies, Security and Retention

Privacy is only worth much if the account behind it is looked after. That means the connection between your phone and your wallet is encrypted, sign-ins from strange devices get checked, and requests about your data land with a person who can act on them. Below is how we treat cookies, how long records stay on file, and the two ways to ask for a change.

Cookies and device storage

A small set of cookies keeps you signed in, remembers your state and language, and shows us which pages load slowly. Clear them in your browser anytime and sign-in will simply ask again.

Account security

We ask for a one-time code on new devices and pause any withdrawal that doesn't match your usual pattern until we reach you. Encryption covers the link between your phone and our wallet.

How long we keep records

Account records, verification documents and transaction history stay on file while your account is open, and for the period US recordkeeping rules require after it closes, so audits and disputes can be answered.

Changing or removing data

Email the privacy desk or use Settings, then Privacy, to correct your details or close the account. We confirm from the address on file and tell you what was removed and what we must keep.

REACHING OUR TEAM

How to Ask Us About Your Data

When something about your data needs fixing, you shouldn't have to hunt for a contact form. Our US support team answers live chat inside your signed-in account, where the agent can already see your state, your verification status and the wallet you use. For anything formal — a copy of your records, a correction, a deletion request — email our privacy desk and we reply to the address on file, after confirming it's you.

Live chat inside your account Sign in, open the help bubble on any screen and a US support agent picks up the thread with your account already in view, so you don't repeat yourself.
Email the privacy desk Write to privacy@wagerus from the address on your account and tell us what you want changed, copied or deleted. We reply to the address on file, never a different one.
Settings, then Privacy Open Settings, then Privacy, to download a copy of your account details or to close the account. The request is logged the moment you submit it.

Questions We Get About Privacy

Nearly every question we get comes down to four things: what we collect, who sees it, how to get a copy, and how to make us delete it. These are the answers our US support team gives most often on live chat. If your question isn't here, send it to the privacy desk and we'll reply in plain terms. We'd rather you ask once than wonder.

Your name, date of birth, email, phone, state of residence, and the transactions tied to your account wallet. Payment providers like PayPal, Venmo and Play+ handle the card numbers, so we never store them.

No. We share details only with the payment providers, identity-verification services and platform vendors that keep your account running, and only as far as each task needs.

Sign in, open Settings and then Privacy, and choose the download option. You can also email our privacy desk from the address on your account; we send the file to that same address.

Yes. Ask in Settings or by email and we close the account, then delete what we're allowed to delete. Verification and transaction records stay for the period US recordkeeping rules require.

Sign-in, language and state cookies, plus basic performance cookies that tell us how the lobby loads on your phone. Block them in your browser and some parts of sign-in will not work.

Start with live chat inside your signed-in account, since the agent can see your account right away. For anything formal, email our privacy desk and we reply to the address on file.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.